Articles

William P. Hobby Airport (HOU) is growing. And if you’ve been through the terminal lately, you’ve seen the signs—literally. The images plastered along the temporary construction walls in the baggage claim area are more than just a barrier; they’re a promise. A promise that what’s coming is worth the wait.Houston Airports and Southwest Airlines are delivering the future of travel at Hobby Airport with a massive West Concourse expansion that will redefine the passenger experience. Seven new gates. More seating. More concessions. More art. Behind the scenes, a cutting-edge Leonardo baggage handling system will streamline operations, ensuring a seamless start—or end—to every journey.A Terminal Built for the FutureConstruction crews are already deep into the work. The detention pond, enabling projects, demolition, and utility installation are complete. Next up: installing the foundation, a crucial step toward bringing the new West Concourse to life.While the concourse itself takes shape, Hobby passengers will soon see another upgrade—completely renovated restrooms, set to open this summer in the baggage claim area.More Than an Expansion—An ExperienceA terminal isn’t just a place to catch a flight. It’s a space to unwind, refuel and be inspired. That’s why the West Concourse expansion isn’t just about adding gates—it’s about creating an environment that reflects Houston’s energy.Expect more food, more shopping and more places to relax. But beyond that, expect art. From ceiling-mounted installations to wall-mounted and freestanding pieces, the concourse will showcase Houston’s vibrant artistic culture, transforming the terminal into an immersive experience.What’s Next?Hobby Airport’s expansion is moving forward. The work happening now lays the foundation for an airport that is bigger, brighter and better than ever before. So, the next time you pass those dust walls, know that they aren’t just covering construction. They’re covering progress. And soon, you’ll see what’s been building behind them.

Houston Airports is elevating the passenger experience once again. This February, renowned Houston caricature artist Texas Tim Webb will be stationed at George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU), sketching travelers for complimentary keepsakes. It’s the latest addition to the Houston Airports Public Art Program, recognized as the World’s Best Airport Art program for its innovative and immersive approach to public art.Texas Tim, a fixture in Houston’s art scene for more than 50 years, is known for his ability to capture personalities with humor and style. His exaggerated yet expressive portraits blend skill and entertainment, turning everyday moments into memorable works of art."A caricature isn’t just a drawing—it’s a moment frozen in time," said Alton DuLaney, curator of public art for Houston Airports. "Texas Tim’s work brings an interactive, personal touch to our airports, allowing passengers to engage with art in a fun and unexpected way."Art that travels--------------------Caricature art, with its ability to amplify a person’s most distinct features, is a perfect fit for an airport environment. Passengers can sit for a quick sketch while waiting for a flight, turning downtime into an engaging and entertaining experience.Liliana Rambo, chief terminal management officer for Houston Airports, has long advocated for bringing a caricature artist to the terminals. "I’ve wanted this for years because it creates a real connection between our airports and the people who pass through them," Rambo said. "It’s a lighthearted, joyful experience—exactly what travel should be."Expanding the Art Ambassador Program----------------------------------------Texas Tim’s presence is just one way Houston Airports is expanding its Art Ambassador Program in 2025. Joining him is another Houston icon, Emanuelee “Outspoken” Bean, the city’s fifth poet laureate, who will engage passengers through the power of spoken word.Houston Airports launched the Art Ambassador Program in 2023 to connect travelers with immersive, interactive art experiences. Its inaugural ambassador, Thedra Cullers, captivated passengers with her mobile art cart, offering hands-on arts and crafts activities.Building on that success, the 2025 program introduces new dimensions of artistic expression, bringing in artists who engage passengers in unexpected, memorable ways. Outspoken Bean, who served as Houston’s Poet Laureate from 2021 to 2023, is a dynamic performance poet known for his engaging and thought-provoking work. He is the first poet to perform on the Houston Ballet’s main stage and has been recognized as an Academy of American Poets Laureate Fellow. Bean will bring the spoken word experience directly to travelers, engaging them in spontaneous poetry sessions and live performances throughout the terminals."Integrating live art experiences like those offered by Texas Tim and Outspoken Bean enhances the passenger journey, offering travelers a distinctive and engaging connection to Houston's vibrant arts scene," said DuLaney.The Art Ambassador Program reflects the commitment of Houston Airports to creating a sense of place and community within its terminals. By showcasing local talent and providing interactive artistic experiences, the program enriches the travel experience and highlights Houston’s rich cultural tapestry.Engage with Art at Houston Airports---------------------------------------Passengers are encouraged to participate in these unique artistic engagements during their travels. Whether receiving a personalized caricature or engaging in a spontaneous poetry session, travelers will find that Houston’s airports are not just gateways to destinations but also hubs of creativity and cultural exchange.

It is with deep sadness that Houston Airports announces the passing of Abby, a cherished member of our Pet Therapy Program, in January 2025. Abby—a cocker spaniel and golden retriever mix—and her dedicated handler began volunteering at George Bush Intercontinental Airport (IAH) in February 2023. Over the past two years, Abby provided comfort and joy to passengers and airport employees, becoming a beloved presence in our terminals."Abby was such a sweet therapy dog, everyone loved seeing her and being able to pet her. She made so many of us feel better about our day, especially our airport guests. We will forever have her in our hearts," reflected Ella Ghica, manager of outreach initiatives for Houston Airports.Abby was a familiar sight in Terminal A, often seen on Wednesdays and Fridays and during special events such as Halloween, Valentine's Day, St. Patrick's Day and the annual Christmas parade. She also extended her gentle companionship to active-duty service members at the USO lounge at IAH, offering a moment of respite to those serving our country.Certified as a therapy dog in 2018, Abby had a distinguished six-year career, making 474 visits across Houston. She earned the American Kennel Club's (AKC) Therapy Dog Distinguished (THDD) title on December 12, 2023, awarded to dogs who have completed 400 therapy visits. Abby's calm demeanor and unwavering dedication provided immeasurable comfort to countless individuals. Her contributions to the well-being of our airport community were profound, and she will be deeply missed by all who had the privilege of encountering her.We extend our heartfelt condolences to Abby's handler and express our gratitude for their commitment to enhancing the passenger experience at Houston Airports. Abby's legacy of service and compassion will continue to inspire our Pet Therapy Program and the broader community. For more information about the Houston Airports Pet Therapy Program and how it supports passengers and staff, please visit Fly2Houston.com/pettherapy

With just 500 days to go until the FIFA World Cup 2026™, Houston is accelerating preparations to welcome the world—and Houston Airports is playing a key role in ensuring seamless travel for millions of visitors.On Monday, January 27, city and county leaders joined the FIFA World Cup 26 Houston™ Host Committee at NRG Stadium to provide updates on critical infrastructure, security, fan engagement and transportation efforts as Houston gears up to host seven matches for the biggest sporting event on the planet.For Houston Airports, the countdown means advancing major improvements at George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) to support an expected surge in international travel. With a record 63.1 million passengers welcomed in 2024, Houston’s airports are already experiencing record-breaking numbers, and preparations are underway to ensure a world-class experience for travelers arriving in 2026.“Holding seven World Cup matches in Houston is a game-changer for our city’s global profile,” said Jim Szczesniak, director of aviation for Houston Airports. “As the first and last impression for millions of visitors, Bush and Hobby airports are investing in enhanced facilities, cutting-edge technology and seamless connectivity to create an unforgettable experience for travelers.”Preparing Houston’s Airports for the World CupAs Houston gears up to host seven matches during the FIFA World Cup 2026™, Houston Airports is undertaking several initiatives to ensure a seamless experience for the anticipated influx of international visitors. These efforts include:1. IAH International Terminal Expansion: The new International Central Processor (ICP), opening ahead of 2026, will streamline international arrivals and departures with cutting-edge technology, improved security screening and faster baggage claim.2. Infrastructure Enhancements: To accommodate increased passenger traffic, significant upgrades to terminals, including expanded gate areas and improved baggage handling systems, are underway at IAH and HOU.3. Seamless Passenger Flow: Upgrades to Customs and Border Protection (CBP) processing will reduce wait times and improve the experience for international travelers at both IAH and HOU.4. Customer Service Training: Airport customer service teams are receiving specialized training to better assist all travelers, ensuring language support, cultural sensitivity and the opportunity to help passengers of all abilities.5. Sustainability & Transportation: Investments in eco-friendly ground service equipment, airport transit improvements and expanded rideshare zones will help manage high passenger volumes while reducing congestion and emissions.sd6. Restroom Renovations: A $30 million investment is dedicated to renovating restrooms at both Bush and Hobby airports. This project includes replacing flooring, walls, stalls, lighting, sinks, and counters. Stalls will be enlarged to accommodate carry-on luggage and equipped with shelves for personal belongings. Advanced technology, such as occupancy sensors and smart dispensers, will enhance efficiency and cleanliness. These upgrades aim to provide a modern, comfortable and hygienic environment for all travelers.As the FIFA World Cup 2026™ approaches, Houston's strategic location and extensive flight network make it an ideal hub for fans planning to attend matches across North America. With 16 host cities spanning the United States, Canada and Mexico, Houston's George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) offer direct flights to many of these destinations, providing convenient travel options for supporters.Houston is home to more than 100,000 hotel rooms and thousands of short-term rentals. Several area restaurants are now featured in the world-renowned Michelin Guide, and there are plenty of parks, museums and shopping districts for soccer fans to visit. Houston is also home to NASA, with a visit to Space Center Houston about 20 minutes from Hobby Airport. Houston's central position and robust connectivity ensure that fans can efficiently travel to various match locations, making it a practical and accessible base for the tournament.

Houston welcomed a world-renowned artist to celebrate a breathtaking new addition to its international gateway. Brazilian artist Regina Silveira, known for her bold and immersive installations, visited the Bayou City in January to mark the completion of Paradise (Flight, Wind, Mix), a monumental public artwork in the newly expanded Terminal D at George Bush Intercontinental Airport (IAH).Commissioned as part of Houston Airports’ multi-million-dollar investment in public art, Paradise transforms the traveler’s journey into a dreamlike experience of movement, sky and flight. Installed near Gate D1, the trilogy of works—spanning the ceiling, floor and walls—captures the delicate yet powerful beauty of winged insects native to Texas, offering a poetic reflection on travel, transformation and the open skies above.Silveira’s artistic vision unfolds in three dynamic layers. Paradise (Flight) features a striking ceiling installation composed of four concentric rectangles of digitally printed, laminated glass arranged to create a sense of upward movement. Below, Paradise (Wind) mirrors this composition in terrazzo on the floor, creating a deep illusion of space. Finally, Paradise (Mix) adds a vibrant splash of color on a glass wall panel, layering more imagery of insects in flight. Together, the elements immerse passengers in a surreal and elegant dance of motion—where the airport itself becomes a living canvas.For Silveira, the project represents more than just an artistic statement. It’s an invitation to pause and embrace the wonder of movement. "Airports are places of transition, places where people cross paths, embark on journeys and return home," Silveira said. "With Paradise, I wanted to create an environment that captures that sense of travel and connection, where the sky itself becomes part of the experience."Silveira’s work is part of the Houston Airport System's ongoing commitment to transforming its terminals into spaces that inspire, engage and reflect the city’s rich cultural diversity. The installation is one of 12 site-specific commissioned artworks planned for the new international terminal at IAH, which will continue opening in phases through 2025.The project was made possible through a collaboration between Houston Airports, the Houston Mayor’s Office of Cultural Affairs (MOCA) and the Houston Arts Alliance, reinforcing the city's dedication to public art as an essential part of its identity."Art has the power to transform spaces and elevate the passenger experience," said Alton DuLaney, curator of public art for Houston Airports. "Regina Silveira’s Paradise is a stunning example of how an airport can be more than just a place of transit—it can be a place of inspiration, storytelling and wonder."As Houston Airports continues its ambitious redevelopment of Terminal D, the addition of Paradise is a glimpse of what’s to come. The growing collection of public art at IAH and William P. Hobby Airport (HOU) is designed to create a uniquely Houston welcome for the more than 60 million travelers who pass through each year."Every detail of the international terminal expansion has been designed with the passenger experience in mind," said DuLaney. "From cutting-edge technology to world-class art installations, we’re creating a space that embodies Houston’s spirit of innovation and hospitality."With Silveira’s work now a permanent part of the airport’s landscape, passengers arriving at Terminal D won’t just be stepping into a world-class travel hub—they’ll be walking into a masterpiece.

1. Why is my flight delayed even after the storm has passed? We understand delays are frustrating. Here’s why flights may still be delayed after the storm has passed—and what’s happening behind the scenes to get you moving. Severe weather often causes a backlog of arriving and departing flights, leading to gate congestion. Once severe weather clears, the airport must conduct airfield inspections to ensure runways, taxiways and lighting systems are safe. Ground crews also need time to refuel planes, reload baggage and prepare gates. This process takes time, but rest assured our teams are working as quickly as possible while prioritizing safety. 2. What causes baggage delays during severe weather? When lightning is present, safety rules recommend ground crews to pause all outdoor activity and seek shelter. After the storm, crews jump back into action—unloading luggage, refueling planes and preparing gates—all while following FAA safety protocols. We appreciate your patience as we work to get operations back on track and return your bags as quickly as possible.3. Why can’t my plane get to a gate right away? After a weather delay, there may be a backlog of flights waiting for available gates. This can temporarily slow the flow of arriving planes, even after the weather improves. Houston Airports does everything it can to support airlines and the FAA as they safely clear this backlog as quickly as possible.4. What should I do if I’m picking someone up during severe weather? To help keep traffic moving, we ask drivers to use our cell phone lots and wait until passengers are ready to be picked up curbside. This reduces congestion and makes it easier for everyone to navigate the airport during busy times.5. How can I stay informed during weather-related delays? Houston Airports is committed to keeping passengers informed. Updates are shared through: The Houston Airports website: fly2houston.com Social media channels: Follow us on Facebook, X (formerly Twitter) and Instagram In-terminal monitors and announcements Airline apps and websites for real-time flight updates6. How is Houston Airports working to improve its storm response? We’re always learning from each weather event to strengthen our processes. Recent improvements include additional staffing during disruptions, better communication tools and enhanced infrastructure like LED runway lighting and upgraded drainage systems. Houston Airports remains dedicated to providing a safe, clean, and comfortable environment, even during severe weather.7. What amenities are available if I’m stuck waiting? Passengers can enjoy: Complimentary Wi-Fi throughout the airport. Award-winning public art displays and live music through the Harmony in the Air program. Dining and retail options, including 24/7 vending machines.8. Are Houston Airports designated as shelters or warming centers?It's important to understand that airports are not shelters. While we recognize that individuals may seek refuge from inclement weather, particularly when temperatures drop, airports are not equipped to provide shelter or support services for homeless individuals. Our focus remains on ensuring the safe and efficient operation of the airport for travelers. In cases where individuals might be looking for shelter, HPD officers and airport operations agents work to connect them with appropriate resources, including transportation to shelters or other support services.Return to Severe Weather Resource Center

Severe weather can disrupt air travel, causing delays, cancellations, and operational backlogs. While Houston Airports prioritizes safety and efficiency, recovery efforts require time and coordination between multiple agencies and partners. Understanding what happens behind the scenes can help passengers set realistic expectations and plan ahead.Understanding each role Houston Airports: Provides safe and clean facilities, maintains runways and taxiways, oversees vehicular traffic flow and communicates updates to airport guests. Houston Airports does not control flight schedules, delays or cancellations. Airlines: Manage and adjust flight schedules, cancellations, re-bookings, baggage handling and specific communication with their passengers. They also determine when flights are ready to depart or arrive based on crew availability and aircraft readiness. Federal Aviation Administration (FAA): Monitors weather conditions, reopens airspace, clears aircraft for takeoff and landing and oversees air traffic control to ensure safe operations.Step 1: Safety Inspections and Clearance After the storm, crews inspect runways, taxiways and lighting systems to ensure they are safe and operational. This step includes clearing debris and confirming proper drainage. FAA air traffic controllers must authorize all takeoffs and landings.Step 2: Resuming Operations Ground crews return to service, focusing first on unloading luggage, refueling planes, and repositioning aircraft to gates. This process takes time, especially when multiple flights are affected, resulting in backlogs that may delay gate assignments for arriving flights.Step 3: Addressing Backlogs Once ground operations resume, crews work through accumulated tasks, including reuniting passengers with baggage and preparing aircraft for their next departures. Airlines may prioritize certain flights based on passenger volume, crew schedules, and available gates.What Can Passengers Expect? Flight delays: Even after the weather clears, delayed flights must wait for clearance, fueling and available gates. Longer waits for baggage: Baggage handling may experience temporary delays as crews process multiple arrivals. Overflow vehicle traffic: High passenger volumes can lead to road congestion at terminal curbsides.How Passengers Can Stay Informed and Prepared1. Monitor Airline Apps and Websites: Airlines provide the most up-to-date information about flight statuses, rebooking options and baggage updates.2. Use Cell Phone Lots: To ease congestion, wait in designated cell phone lots until passengers are at the curb with their bags.3. Follow Active Loading Zone Rules: Be ready to pick up or drop off passengers quickly to keep traffic flowing.4. Stay Connected with Houston Airports: For the latest updates, check our website, social media and in-terminal monitors.Patience and preparedness are key: Severe weather recovery takes time, but Houston Airports is dedicated to supporting travelers throughout the process. From providing complimentary Wi-Fi and customer service assistance to offering diverse dining and retail options, we aim to make your experience as smooth as possible.Houston Airports is committed to maintaining clean facilities, offering world-class customer service and keeping passengers informed. Our custodial teams work around the clock to ensure restrooms and common areas are clean and comfortable. Information counters and customer service representatives are available to assist passengers with questions while our concessions partners work to ensure food and beverages are available for purchase.Learning from every storm: We take every weather event as an opportunity to evaluate and improve our response. Houston Airports continuously works to streamline operations, deploy additional staff and deliver timely updates to passengers. By focusing on safety, communication and passenger comfort, we strive to exceed expectations—even in challenging conditions.Return to Severe Weather Resource Center

How severe weather impacts airport operations and flights-------------------------------------------------------------Delays caused by severe weather often result in longer processing times for baggage and additional checks before aircraft can return to service. Houston Airports understands how frustrating weather-related delays can be for passengers, their families and even our own operations teams. That’s why we work closely with airlines and the FAA to resume operations as quickly and safely as possible once the storm has passed. Safety is our top priority. While the delay can be frustrating, safety measures protect workers and passengers.Weather and ground stops: Just like a rain delay at a sporting event, severe weather can bring airport operations to a halt. For instance, when lightning is detected around Bush Airport (IAH) or Hobby Airport (HOU), safety rules recommend ground crews pause all outdoor activity and seek shelter until the threat passes.These events, called ground stops, affect flights scheduled to take off and can also delay inbound flights, causing ripple effects across the air travel network. The FAA can also issue delays or airport closures due to severe weather.MORE INFORMATION | View the current FAA National Airspace System StatusGate congestion and delays: Severe weather often causes a backlog of arriving and departing flights, leading to gate congestion. Aircraft may need to wait for available gates or be repositioned, resulting in extended wait times for passengers. These delays aren't only caused by weather. As operations resume, the FAA’s air traffic management can contribute to further delays, which can also be compounded by the airlines themselves, which might need to reconfigure crew schedules and adjust their flight timetables to comply with safety standards.Tarmac and baggage delays: Once lightning strikes or heavy rain halts activity, baggage handling and aircraft servicing are also delayed. Crews cannot unload luggage or refuel planes until it’s safe to resume outdoor activity. This can create longer wait times at baggage claim areas.Spot the orange. Find the help you need. Our ‘Houston-Friendly’ airport employees are easy to spot in their bright orange polo shirts. They are available to answer questions and help you navigate the airport."Severe weather can create unavoidable disruptions, but the safety of our passengers and employees always comes first. Houston Airports is working closely with airlines and the FAA to restore operations as quickly and safely as possible. While weather delays are frustrating, our focus remains on providing clear communication, world-class service and a comfortable experience for all travelers as we work to keep Houston moving," said Jim Szczesniak, director of aviation for Houston Airports.While You Wait: We encourage passengers to make the most of their downtime. Grab a bite to eat, fill up your water bottle and enjoy complimentary Wi-Fi available throughout our terminals. Our award-winning art exhibits and live music performances are designed to make your experience as comfortable as possible.Explore our amenities at Bush Airport and Hobby AirportStay ahead of the storm Download your airline’s app for real-time notifications on your flight’s status. Arrive early, especially during peak seasons or when severe weather is forecasted. Use the cell phone lots and active loading zones to reduce curbside congestion. Take advantage of the free Houston Airports Wi-Fi and amenities to make your wait more comfortable.Explore our Severe Weather Resource Center----------------------------------------------What to expect as airport operations recover from severe weatherFrequently Asked Questions: Navigating delays during severe weather

When the renderings of the International Central Processor (ICP) at George Bush Intercontinental Airport (IAH) were unveiled in 2021, they painted a picture of sleek modernity—a global gateway designed to match Houston’s world-class reputation. Now, with construction nearing the first of two-phased openings planned for 2025, the reality is meeting the vision, and the resemblance is stunning.From cutting-edge technology to passenger-centric design, the ICP is more than just an expansion; it’s a redefinition of international travel. The side-by-side comparison of renderings and construction progress shows that the ambitious concept isn’t just on track—it’s being brought to life with precision and style.Designed to be the epicenter of IAH’s international operations, the ICP is a cornerstone of the Houston Airports $1.458 billion Terminal Redevelopment Program (ITRP). With a focus on efficiency and elegance, the facility will streamline the travel experience while accommodating Houston’s status as a global hub.“This isn’t just a building; it’s a transformative moment for Houston Airports and for our passengers,” said Kelly Woodward, chief operating officer for Houston Airports. “We envisioned a space that’s modern, intuitive and welcoming—what you see in the renderings is exactly what we’re delivering.”Passengers traveling through the ICP can expect: Centralized Efficiency: The ICP consolidates ticketing, security and baggage operations, reducing wait times and simplifying navigation. State-of-the-Art Technology: Biometric screening, self-service kiosks and new baggage systems promise faster processing and a stress-free journey. A Chic Welcome: Expansive windows, soaring ceilings and sleek finishes make the space as inviting as it is functional.“The ICP sets a new standard for what passengers should expect in a major international airport,” said Andrew Czobor, Assistant Director of Terminal Management for Houston Airports. “From the moment they step inside, travelers will know they’ve arrived in a city that values innovation and hospitality.”The comparison of renderings to the current state of construction reveals meticulous attention to detail. Everything from the natural light flooding through floor-to-ceiling glass to the carefully designed wayfinding is falling into place as envisioned. “The alignment between our vision and what’s being built speaks to the incredible collaboration of our teams and partners,” said Gary High, chief development officer for Houston Airports. “Every aspect of this facility has been designed to elevate the passenger experience while positioning Houston as a leader in global aviation.”The ICP will open in two phases, with the first debuting in February 2025 and full completion is anticipated in late summer. Once fully operational, the ICP will serve as a gateway to the world, connecting Houston to over 50 international destinations.Beyond passenger convenience, the ICP solidifies IAH’s role in boosting Houston’s economy. It will support millions of travelers annually, bolster trade through enhanced cargo capacity and ensure Houston remains a city of opportunity and innovation. “Houston deserves an international gateway that mirrors its stature as a world-class city,” Woodward said. “The ICP delivers that and more. It’s a testament to what happens when vision, execution and dedication come together.”

United Airlines has reached a significant milestone in the redevelopment of Terminal B at George Bush Intercontinental Airport (IAH), which aims to enhance passenger experience and capacity. As a result, the Terminal B lobby, where some passengers currently check in for their flights, pass through TSA security and claim their baggage upon arrival, will temporarily close on January 21, 2025.  The Terminal B Ticketing Lobby is expected to reopen in 2026 with a modern design and upgraded passenger amenities. During the lobby closure, signage along Will Clayton Parkway and JFK Blvd will direct United Airlines passengers to check in at Terminal C. The IAH A/B Parking Garages will remain open. However, United Airlines travelers are encouraged to arrive and park or reserve parking in advance in the Terminal C parking garage as a point of terminal entry. The Houston Airports ecopark lots are also an option. United Airlines passengers flying from IAH Terminals A, B, C or E should check in, drop luggage and pass through TSA security at Terminal C. United Airlines encourages all passengers to arrive at Bush Airport 2-3 hours before their flights. Passengers should use the above-ground Skyway train for easy access to Terminals A, B or E. United Airlines gates B3–B31 will remain operational throughout the lobby closure.

As Houston Airports continues its commitment to a seamless travel experience, passengers are reminded of an important deadline that will impact air travel security. Starting May 7, 2025, only state-issued driver’s licenses and identification cards compliant with the REAL ID Act will be accepted at airport security checkpoints for domestic air travel.The Transportation Security Administration (TSA) has officially announced the enforcement date and published a framework for federal agencies to implement REAL ID requirements. The REAL ID Act, passed in 2005 following recommendations from the 9/11 Commission, enhances security standards for state-issued identification, ensuring that federal agencies can accurately verify an individual’s identity.What this means for travelers Passengers using a driver’s license or state-issued ID to board a commercial flight must ensure their credentials are REAL ID-compliant. REAL ID-compliant licenses feature a star in the upper corner, signifying adherence to federal security standards. Travelers who do not have a REAL ID-compliant ID by the May 7, 2025, deadline will need another form of acceptable identification, such as a U.S. passport or a military ID, to pass through security.“TSA’s announcement highlights the critical role identity verification plays in enhancing security and improving the safety of air travel,” said TSA Administrator David Pekoske. “We encourage all travelers to check their IDs and take the necessary steps to ensure compliance well ahead of the deadline.”How to prepare Check your ID: Look for a star in the upper corner of your driver’s license or state-issued ID to confirm REAL ID compliance. Upgrade your ID: If you haven't already, visit your state’s Department of Motor Vehicles or licensing agency to upgrade to a REAL ID-compliant credential. Alternative forms of ID: Travelers can also use a valid U.S. passport, permanent resident card or other TSA-approved forms of identification.All states, including Texas, are currently issuing REAL ID-compliant licenses and IDs. The TSA emphasizes that early preparation will help avoid delays or disruptions at airport security checkpoints.For more information about REAL ID compliance, visit TSA.gov/real-id. For more information about how Texas is supporting REAL ID Compliance, click here.

In the hum of Houston’s bustling airports, amid the flurry of travelers, it’s easy to focus on the 1,300 employees who ensure seamless operations every day. But behind the scenes, another force is quietly helping Houston Airports deliver its promise of “Houston-friendly” hospitality: volunteer ambassadors. In December 2024, their contributions were celebrated with the prestigious President’s Volunteer Service Award (PVSA)—a recognition as rare as it is prestigious.A Milestone of ServiceThis year’s PVSA honorees included 42 Bronze, 11 Silver, 1 Gold and an elite 3 Lifetime Achievement Award recipients. The awards celebrate service over 12 months, with volunteers contributing hundreds—and sometimes thousands—of hours to enhance operations and the traveler experience. Bronze level is awarded to those with volunteer service hours of 100 - 300 hours. Silver Level is awarded to those with volunteer service hours over 300– 500 hours. Gold Level is awarded to those with volunteer service hours over 500 hours.Lifetime Achievement honorees James Gummelt, Frank Whiten and Gary Beard exemplify what it means to serve with distinction. Each has contributed over 4,000 hours of service over their lifetime-- the equivalent of two full years of full-time work, a milestone that reflects unparalleled commitment. Their work as Houston Airports Volunteer Ambassadors amplifies the efforts of airport employees, offering support during peak travel times, assisting in passenger wayfinding and adding personal touches that make journeys memorable. “We couldn’t achieve the level of service Houston Airports is known for without the contributions of our volunteers,” said Liliana Rambo, chief terminal management and administration officer for Houston Airports. “They’re not replacing what our employees do—they’re enhancing it, ensuring we’re able to go above and beyond for every traveler.”Each award recipient received a signed letter from President Joe Biden and a commemorative lapel pin.The American story depends not on any one of us, not on some of us, but on all of us. I congratulate you on taking it upon yourself to contribute to the public good, and I’m proud to present you with the President’s Volunteer Service Award in recognition of your hours of service to this great Nation. Throughout our country’s history, the American story has been strengthened by those who combine an optimism about what can be with the resilience to turn that vision into reality. I know I’m not alone in recognizing that those who are willing to step up and volunteer in service of community and country are essential to the ongoing work of forming our more perfect union. By sharing your time and passion, you are helping discover and deliver solutions to the challenges we face – solutions that we need now more than ever. We are living in a moment that calls for hope and light and love. Hope for our futures, light to see our way forward, and love for one another. Through our service, you are providing all three. On behalf of the American people, I extend my heartfelt appreciation to you for your volunteer leadership, and I encourage you to continue to answer the call to service. The country is counting on you.-President Joe BidenHouston Airports Volunteer Ambassadors Who Received President’s Bronze Volunteer Service Award1. Renea Abshier2. Cindy Alam3. Paul Barker4. Karen Bethune5. Glenda Bowles6. Louis Cavalli7. Edith Chang8. Richard Charles9. Patricia Charles10. Peter Chow11. Rosa Churchwell12. Morgan Davies13. Debra Davis14. Alfee Davis-Schofield15. Marguerite Ann Davidson16. Elizabeth Deguia17. Wiley Diamond18. Eileen Fanfair19. Jennifer Farray20. Earle Findley21. Laverne Gill22. Beverly Green23. Billie Grod24. Greg Hudson25. Mary Lewis26. Thurman Mayhew27. Jane McClendon28. Bill Moody29. Christine Myers30. Melita Nijdam31. Lynden Rasch32. Ciro Ribeiro33. Ward Schmidt34. Randy Tam35. Doretta Taylor36. Melba Tayolor37. Ying Tong38. Maria Ullery39. Steve Ullery40. Patricia Yates41. Phyllis Yocum42. Frank WhitenHouston Airports Volunteer Ambassadors Who Received President’s Silver Volunteer Service Award1. Susan Barrow2. Larry Bowles3. Oliver Brown Jr.4. Loc Bui5. Sylvia Goss6. James Gummelt7. Edmund Newhard8. Benedicta Orphe9. Cordelia Jordan10. Pamela Ritchie11. Larry ZajicekHouston Airports Volunteer Ambassadors Who Received President’s Gold Volunteer Service Award1. Gary BeardService Rooted in CollaborationEstablished in 2003, the PVSA is a national honor recognizing sustained commitment to community service. For Houston Airports, this service is an integral part of its operations, particularly during high-traffic periods and major events. Volunteers work alongside employees, offering a seamless extension of the customer service team.“When passengers walk through our airports, they see a unified effort,” said Ella Ghica, manager of outreach initiatives for Houston Airports. “Our volunteers work hand-in-hand with our employees, sharing the same goal: delivering a world-class experience. It’s that partnership that sets us apart.”This spirit of collaboration was particularly evident in 2024 when Houston Airports saw record-breaking passenger numbers during peak travel periods like Spring Break and the holidays. The work of Houston Airports Volunteer Ambassadors reflects Houston’s spirit of generosity and resilience, embodying the city’s commitment to making travel better for all.Houston Airports has 124 Volunteer Ambassadors, including 31 therapy dogs, who assist passengers at Bush and Hobby airports. To learn how to volunteer with Houston Airports, click here.