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When Ziead Ishaq and his family arrived at George Bush Intercontinental Airport (IAH) in mid-October, they never expected to misplace a FedEx envelope filled with crucial business documents. What could have been a stressful situation turned into a showcase of exceptional customer service, thanks to the efforts of three Houston Airports employees: Jacorey Adams, Mohammad Hilmi and Bop Paneboun.The moment Mr. Ishaq realized he had left the envelope near the Frontier Airlines gate in Terminal A, concern set in. The documents inside were vital. Reaching out to the Houston Airports Terminal Management team for help, the family quickly connected with Jacorey Adams, a Houston Airports customer service representative known for his dedication. Adams immediately began working to resolve the situation. “Doing everything he could to help locate it, Adams reached out to Frontier Airlines. Unfortunately, no one had reported the missing envelope,” explained Russell Marine, Division Manager of IAH Terminal A Customer Service for Houston Airports. Despite lacking leads, Adams remained committed to helping the family recover their documents. As the search continued, another Houston Airports employee, Mohammad Hilmi, was nearing the end of his shift. Rather than calling it a day, “Hilmi took the initiative to personally search the area near the gate where the Ishaq's had sat before he headed home,” said Marine.Hilmi’s persistence paid off. He found the envelope, and, understanding its importance, made sure it was safely handed off to his colleague, Bop Paneboun. Paneboun then delivered the documents to the Lost and Found office, where Mr. Ishaq was waiting.“Mohammad Hilmi was pleased to reunite missing objects with their rightful owners on the same day whenever possible,” said Gabriele McKown, Supervisor of IAH Customer Service and Lost and Found for Houston Airports. “Bop Paneboun’s exceptional customer service to our passengers and his coworkers is unparalleled. He is an exceptional team member and represents the best of Houston Airports.”Once the documents were recovered, the Ishaq family expressed their gratitude and insisted on giving a gift to the employees who had helped them. “Our team kindly declined, explaining that staff are not allowed to accept gifts,” Marine shared. “Instead, Mr. Ishaq was encouraged to leave positive feedback online, which would be the best way to express gratitude.” At 3:48 p.m. on October 12, Mr. Ishaq submitted a compliment through the Houston Airports feedback portal:“I would like to express my deep gratitude and appreciation for three outstanding employees who went above and beyond to help me recover extremely valuable documents. They are Mohammad Hilmi, Bop Paneboun, and Jacorey Adams.Not only did they assist in locating the missing items, but they also took the initiative to call the airlines, personally visit the area to search, and hand the documents to a kind security employee.Their actions reflect the highest levels of honesty, integrity, and professionalism. Despite my offer of a reward, they graciously declined, stating they were simply doing their jobs. IAH is truly fortunate to have such loyal and dedicated employees, and I cannot thank them enough for their remarkable efforts!”“Thanks to the collective efforts of Houston Airports Customer Service, our team was able to make the day a little easier for the Ishaq family,” said Marine who emphasized that it wasn’t just one person’s actions but the seamless collaboration between Adams, Hilmi and Paneboun.These employees saw an opportunity to assist a family in need, and they took it—without hesitation. This event reminds us of the impact of genuine customer service. Houston Airports employees strive to create a supportive, thoughtful environment where every passenger feels valued.

Step into the newly expanded Terminal D-West at George Bush Intercontinental Airport (IAH), and you’ll discover more than just new gates and amenities. You will experience a transformation in international travel through Houston. With more than 80 customer service representatives stationed throughout the terminal, from the Ticketing Lobby to U.S. Customs counters and throughout the expanded Terminal D. Customer service representatives are ready to assist in over 24 languages, this expansion sets a new global standard for passenger care.The 160,000-square-foot expansion officially opened on October 22. This marks a transformative moment for Houston Airports, which is focused on creating a seamless, world-class experience for millions of annual visitors.“We’re committed to creating a holistic customer service experience across Bush Airport,” said Liliana Rambo, Chief Terminal Management and Administration Officer for Houston Airports. “International travelers have unique needs and the expansion of Terminal D has inspired us to take additional steps to ensure those needs—especially language support—are fully met.”Since March, Houston Airports has hired nearly a dozen more customer service representatives to accommodate the terminal expansion while maintaining the airport system’s brand promise to deliver exceptional customer service in modern facilities while providing uniquely ‘Houston-friendly’ hospitality.Travelers passing through gates D1 through D6 will find a space designed with their needs in mind. The new gates—equipped to handle both wide- and narrow-body aircraft—expand capacity for international flights. But it’s not just about size. From U.S. Customs to meet-and-greet areas, multilingual representatives are stationed throughout the terminal to assist with everything from navigating security to finding gates, ensuring personalized service from start to finish. Passengers will also be able to spot help easily—thanks to the new uniforms for customer-facing employees. Customer Service Representatives and Custodians now wear bright orange polos, a uniform designed to make finding assistance quick and effortless. Whether you’re looking for directions or guidance, Houston Airports has made sure the customer service team stands out, ensuring every traveler feels supported from the moment they step into the terminal.“Our staff is excited and ready to welcome more passengers,” said Andrew Czobor, Assistant Director of Terminal D and the Federal Inspection Services (FIS) at Houston Airports. “Travelers can expect a smooth experience at every step, with friendly, knowledgeable staff eager to assist.”The newly expanded terminal also introduces advanced digital solutions aimed at enhancing the passenger experience. Interactive touch-screen kiosks positioned throughout the terminal mirror the intuitive experience of the Houston Airports website and app. These kiosks provide quick and easy navigation to terminal maps, restaurants, shops and amenities like the sensory room, the child's play area and an adult changing room. In addition to these digital tools, the expansion enables the Terminal D expansion to offer Wi-Fi 6, the latest in wireless technology, offering faster speeds and greater connectivity for passengers. Inside, the terminal feels open and bright, with modern seating, charging stations and plenty of space for passengers to relax before their flights.For Houston Airports, the expanded terminal isn’t just a nod to the city’s status as a global aviation hub—it’s an expression of what makes Houston special. Friendly faces, diverse languages, and warm hospitality define the city as much as its skyline.

On October 22, international travelers at George Bush Intercontinental Airport (IAH) will be among the first to experience the highly anticipated Terminal D-West Pier. This expansion of Terminal D is a major step in Houston Airports achieving its vision of becoming a 5-star global air service gateway where the magic of flight is celebrated. Here are five things passengers need to know:Wayfinding Made Easy The new D-West Pier is not a standalone terminal but an integral part of the expanded IAH Terminal D. When navigating Bush Airport, simply look for Gates D1 through D6. Houston-Inspired Architectural Design Passengers will immediately notice the architectural elements celebrating Houston’s natural beauty. The expansive 10,000-square-foot copper-colored ceiling draws inspiration from sunlight filtered through Houston's iconic live oak trees, providing a warm and inviting atmosphere. The LED Feature Wall syncs with Houston's sunrise and sunset, and natural light filtering from floor to ceiling celebrates Houston's warm and welcoming spirit.Commissioned Art Showcasing Houston’s Culture Houston is ‘Art City’ and the D-West Pier features eight new art commissions from Houston-based artists, many of whom immigrated to H-Town from other corners of the world. These artworks draw inspiration from the Bayou City, giving travelers a sense of its rich cultural heritage as they move through the terminal. Passenger-Centric Amenities Whether traveling with kids or needing some quiet time, Terminal D-West has you covered. The new pier includes a Mother's Room, Sensory Room and Child's Play Area, as well as restrooms equipped with smart technology. With more than 500 seating options throughout the expansion, equipped with charging stations and cup holders, you'll stay comfortable and connected while waiting for your flight.Exciting New Concessions From beloved local spots to international favorites, the concessions in Terminal D-West offer something for everyone. Don’t miss out on local restaurants like The Kitchen and The Annie and national brands like Einstein Bros. Bagels and Jamba Juice. Exclusive to this airport area, these concessions provide a unique dining experience you won’t find anywhere else at Bush Airport.The opening of Terminal D-West is more than just an expansion—it’s a reflection of the commitment of Houston Airports to provide world-class service and a modern, comfortable travel experience. Make sure to explore all that this exciting new space has to offer!

As excitement builds for the grand opening of the expanded Terminal D-West Pier at George Bush Intercontinental Airport (IAH) on October 22, the Houston Airports Operational Readiness and Transition (ORAT) team is hard at work ensuring a seamless debut. The 160,000-square-foot expansion, designed to enhance the passenger experience and accommodate increased air traffic, features six new gates—D1 through D6—ready to welcome travelers.In the weeks leading up to the opening, the ORAT team has been conducting a series of "test fits" to fine-tune the functionality of each gate. This meticulous process involves collaboration with several airport stakeholders, including airlines, cargo handlers, fueling partners, and catering services, ensuring that each has the room needed to safely work on and around the airplane. "Our goal is to make every step of the passenger journey, from curb to aircraft, as seamless as possible," said Dana Growden, ORAT Project Manager for Houston Airports. "Whether checking in, going through security, or boarding the plane, all of these little details—like the aircraft test fits—ensure that operations run smoothly behind the scenes. The ultimate success is when the passenger doesn't notice any of this work because it means we've done our job right." Much like a NASCAR pit crew swiftly responding to a vehicle needing maintenance, aviation workers must work quickly and smartly to maintain the aircraft upon its arrival at Bush Airport and prepare it for its next scheduled departure. The test fits to ensure that each gate aligns perfectly with the jet bridge, allowing for efficient and effective boarding processes.These test fits utilize various aircraft sizes, including the Boeing 777-200 operated by United Airlines and Boeing 777-300 operated by Air New Zealand. The six new gates at IAH Terminal D can accommodate both wide-body and narrow-body aircraft, enabling flights to farther corners of the world from Houston. The test-fit period aims to trial as many aircraft types and sizes as possible."The level of detail that goes into preparing for the opening is immense," Growden added. "Our checklists cover everything—from every light switch and electrical outlet to the faucets in the restrooms. Everything must be perfect because we can't afford something as simple as a faucet not working on opening day."Notably, the planes used during this testing phase are not carrying passengers, allowing teams to focus solely on the logistics of gate operations. This critical step in the preparation process validates the technical aspects of the new infrastructure and sets the stage for a smooth passenger experience once operations commence. "It's not just about one part of the operation; it's about ensuring that every department is working in sync—whether it's baggage systems, traffic flow, or airport operations," said Paul Murphy, Assistant Director of Operational Planning and Readiness for Houston Airports. "All these elements must come together so the passenger experience is seamless."The importance of these test fits cannot be overstated. A well-executed gate fit directly impacts the efficiency of the boarding process, which contributes to on-time departures and arrivals. By fine-tuning the operations ahead of the opening of the new D-West Pier, Houston Airports is making significant strides in enhancing the overall travel experience. The successful integration of all airport services ensures passengers enjoy a seamless transition from check-in to takeoff.

When did construction on the new pier begin?Demolition of the old IAH Terminal C-North started in November 2019 and was completed in the summer of 2020. The demolition of the old facility was needed to make room for the IAH Terminal D expansion. The demolition project was virtually invisible to the traveling public – the plan was to safely demolish the building without interfering with ongoing operations within the adjoining buildings. Did Houston Airports recycle any construction debris?Houston Airports recycled 34,200 tons of pavement and 10,184 tons of debris from the demolition of the old IAH Terminal C-North. How many people have worked on the IAH Terminal D-West Pier?3,027 individuals attended Austin-Gilbane Joint Venture’s safety orientation.  This total includes construction crews, project managers, designers and architects. As of September 30, 2024, workers have spent 1,090,261 hours constructing the new pier.  How big is the IAH Terminal D-West Pier?The D-West Pier will add 160,000 square feet of building making the entire IAH Terminal D Concourse 499,650 square feet. How many new concessions job did the IAH Terminal D-West Pier create?A total of 250 new jobs were created to staff 16 new retail and dining concepts inside the newly expanded section of IAH Terminal D. How big is the LED Feature Wall?The LED Feature Wall is 380 feet long, 27 feet high and covers 11,000 square feet of wall space.What amenities are featured inside the expanded area of Terminal D?Men's and Women's Restrooms and two Family Restrooms that are equipped to support adult changing needs, two hydration stations, one interactive kiosk, a Mother's Room, a Sensory Room, a Customer Service Area, a Child's Play Area and space for Harmony in the Air musical performances.

On October 2, we honor the hardworking individuals who keep our workplaces and public spaces clean and tidy. At Houston Airports, our custodians play a vital role in ensuring a safe and pleasant experience for millions of travelers each year. These unsung heroes work tirelessly from curb to gate, maintaining a pristine environment that enhances the passenger experience.With over 270 dedicated custodians at George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU), our team is responsible for maintaining the cleanliness and sanitation of Hobby Airport and Terminals A and D and Federal Inspection Services facility at Bush Airport.Between Memorial Day and Labor Day alone, custodians at IAH cleaned restrooms for approximately 6 million passengers, while those at HOU served 3 million travelers.On October 2, the Houston Airports Terminal Management Division, which oversees Custodial, served custodians a hot meal during their shifts at Bush and Hobby airports.  The work of custodians often goes unnoticed, but their contributions are essential to the smooth operation of our airports. They clean and disinfect restrooms, floors, and common areas, creating a safe and hygienic environment for all. Their dedication to their duties helps to create a positive and welcoming atmosphere for travelers. On this National Custodians Day, we extend our sincere gratitude to the custodians at Houston Airports for their exceptional work and commitment to excellence. Their tireless efforts make a significant difference in the lives of our passengers and contribute to the success of our airports.RELATED | Houston Airports employees find unique, meaningful way to honor U.S. MilitaryRELATED | A Quiet Champion: Michael Spencer's dedication shines at Bush Airport RELATED | ‘A guardian angel’ | Chance encounter at airport restores woman’s faith in humanity

On Thursday, Sept. 26, 2024, Houston Airports hosted FAA Regional Administrator Rob Lowe and senior advisor Blair Hess for visits to Venus Aerospace, Intuitive Machines, and the TXANG 147th Attack Wing at the Houston Spaceport, which is located at Ellington Airport. Houston Airports also hosted Texas Space Commission Executive Director Norman Garza Jr. and Texas Rep Dr. Greg Bonnen.“Today was a great day for our aerospace and military friends at Houston Spaceport and Ellington Field Joint Reserve Base,” said Tim Joniec, Houston Airports Director of Government and Stakeholder Relations. “We value these relationships and enjoy the "can do" attitude of each of these organizations.”Owned and managed by the Houston Airport System, the Houston Spaceport has a clear goal to create a focal point for aerospace innovation with a cluster of aerospace companies that will lead the nation in the transition from a government-driven to a commercially driven space program. Licensed for horizontal launch by the FAA in 2015, the Houston Spaceport is the nation's 10th commercial spaceport. It is working to create meaningful, tangible value for tenants and partners by ensuring our aerospace cluster offers the crucial tools and facilities to support aviation and space businesses. TheHouston Spaceport is located at Ellington Airport.During the 88th Texas Legislature (2023), Houston Airports' government relations and advocacy efforts, as well as those of many others, helped establish H.B. 3447, which created and established the new Texas Space Commission (TSC).According to Joniec, the Texas Space Commission will help cement Texas’ position as a national leader in the space industry and secure its future in space exploration and development for the next generation of Texans.The state budget included $350M to help establish the organization and provide grant opportunities to develop emerging technologies, research opportunities, workforce training and infrastructure related to aerospace in Texas.Joniec was recently appointed as the new Chairman of the Texas Commercial Airports Association (TCAA). TCAA is an airport trade group that Joniec helped establish in 2012 to advocate for commercial airports across Texas, providing a platform for collaboration and knowledge-sharing.TCAA Members represent the commercial passenger airports in Texas, serving more than 198 million passengers annually and supporting more than 730,866 full-time jobs, producing $84.9 billion in annual economic output.

As the crisp autumn air arrives and leaves begin to change, it’s the perfect time to plan a getaway. Whether you're looking to embrace the fall foliage, explore bustling cities or seek out quiet mountain retreats, Houston’s airports, George Bush Intercontinental (IAH) and William P. Hobby (HOU), offer numerous exciting destinations. With a variety of airlines to choose from, your fall adventure starts with a quick flight from Houston.Toronto, Ontario, CanadaAs Canada’s largest city, Toronto is a vibrant metropolis offering a mix of modern architecture, historic sites and scenic views along Lake Ontario. The fall season is perfect for exploring the city’s numerous parks, visiting the Toronto Islands, or venturing to nearby Niagara Falls for autumn foliage.Direct flights from Houston to Toronto Pearson International Airport (YYZ) are available via Air Canada and United Airlines.Montreal, Quebec, CanadaMontreal’s European charm and dynamic arts scene make it a cultural haven in any season, but autumn brings out the best of its café-lined streets and historic neighborhoods. Wander through Old Montreal, admire the changing leaves on Mount Royal or experience the city’s vibrant culinary scene.Air Canada provides direct service to Montreal-Trudeau International Airport (YUL) from Houston.Aspen, ColoradoIf you're seeking mountain air and a quiet retreat, Aspen is a go-to destination for fall colors and crisp alpine scenery. This Colorado town, best known for its winter sports, shines in autumn with hiking, biking and plenty of opportunities to soak in the surrounding beauty.Direct flights from IAH to Aspen/Pitkin County Airport (ASE) are available via United Airlines.Denver, ColoradoDenver, known as the Mile High City, is a gateway to both urban adventures and outdoor pursuits. In the fall, explore the vibrant downtown scene, including Union Station and the Denver Art Museum or take a scenic drive to the nearby Rockies to witness the striking golden aspens.Nonstop flights from IAH to Denver International Airport (DEN) are available via Frontier Airlines, Southwest Airlines and United Airlines.Hartford, ConnecticutFor a quintessential New England fall experience, Hartford is a hidden gem. Stroll along the Connecticut River, visit historic landmarks like Mark Twain’s house, or take a short drive to the surrounding countryside for stunning foliage views.Direct flights from Houston to Bradley International Airport (BDL) are offered by Avelo Airlines.New Haven, ConnecticutHome to Yale University, New Haven boasts a rich cultural and academic scene. In the fall, the city’s historic campus and nearby parks offer a beautiful backdrop of autumn colors. Explore the town's art galleries, museums and restaurants or take a scenic drive along Connecticut’s coastline.Fly direct to Tweed-New Haven Airport (HVN) from Houston on Avelo Airlines.Boston, MassachusettsBoston’s historic charm is a natural fit for a fall getaway. Walk the cobblestone streets of Beacon Hill, enjoy a leisurely afternoon in Boston Common, or take a scenic drive to nearby New England towns for quintessential fall foliage.This popular route is served by JetBlue, Spirit Airlines and United Airlines, providing plenty of flight options to Logan International Airport (BOS).Minneapolis-Saint Paul, MinnesotaKnown for its beautiful lakes and parks, Minneapolis-Saint Paul offers a great mix of urban activities and outdoor exploration. Visit the Minneapolis Sculpture Garden, bike along the Mississippi River or take a day trip to one of the nearby state parks for vibrant autumn leaves.Flights from Houston to Minneapolis-Saint Paul International Airport (MSP) are available via Delta Air Lines, Sun Country Airlines and United Airlines.Portland, OregonKnown for its laid-back vibe and outdoor lifestyle, Portland is an ideal destination for those who love the combination of city exploration and nature escapes. Visit local breweries, explore the vibrant food scene or head out to nearby trails to witness the stunning fall foliage of the Pacific Northwest.Direct flights from IAH to Portland International Airport (PDX) are offered by United Airlines.Philadelphia, PennsylvaniaWith its rich history and vibrant arts scene, Philadelphia offers a perfect blend of culture and cityscape. Take a stroll through Independence National Historical Park, visit the Philadelphia Museum of Art or explore nearby countryside for fall colors.You can fly nonstop to Philadelphia International Airport (PHL) with American Airlines, Southwest Airlines, Spirit Airlines and United Airlines.Pittsburgh, PennsylvaniaPittsburgh offers a mix of industrial history and modern culture, and fall is a wonderful time to explore its rivers, bridges, and revitalized neighborhoods. Take in a Steelers game, visit the Andy Warhol Museum or explore the fall foliage at nearby parks like Frick Park or Schenley Park.Direct flights to Pittsburgh International Airport (PIT) are available via Southwest Airlines and United Airlines.Knoxville, TennesseeKnoxville is an ideal base for exploring the Great Smoky Mountains in the fall, offering breathtaking vistas of the colorful Appalachian Mountains. In town, you’ll find charming shops, local eateries, and plenty of Southern hospitality.Fly nonstop to McGhee Tyson Airport (TYS) from Houston via Allegiant Air and United Airlines.Richmond, VirginiaAs one of the oldest cities in the United States, Richmond blends history with a modern twist. Visit Civil War sites, tour the Virginia Museum of Fine Arts or venture out to nearby wineries for an autumn day trip.Direct flights from IAH to Richmond International Airport (RIC) are available via United Airlines.Seattle, WashingtonSeattle, with its iconic skyline framed by Mount Rainier, is a great choice for a fall trip. Explore Pike Place Market, discover Seattle’s coffee culture or take a day trip to the surrounding mountains and forests to experience breathtaking autumn scenery.Fly nonstop to Seattle-Tacoma International Airport (SEA) via Alaska Airlines or United Airlines.Milwaukee, WisconsinMilwaukee, perched on the shores of Lake Michigan, is known for its brewing history, festivals and friendly Midwestern vibe. In the fall, take in the lakeside scenery, tour the Milwaukee Art Museum or enjoy Oktoberfest events throughout the city.Fly nonstop to Milwaukee Mitchell International Airport (MKE) with United Airlines.

On Saturday, Sept. 21, William P. Hobby Airport (HOU) welcomed military veterans returning from a memorable trip to Washington, D.C.. Honor Flight Houston organized the trip. Many veterans in their 80s and 90s returned to a warm welcome from dozens of cheering passengers and employees in Hobby’s terminal. They were welcomed with bright smiles, reflecting a mood that was both contemplative and joyful—a blend of gratitude for the past and hope for the future. During their trip to Washington, D.C., the veterans visited iconic memorials dedicated to their service, including the World War II and Vietnam Veterans Memorial. For many, this journey served as an emotional pilgrimage, providing a chance to reconnect with their history and honor fallen comrades. Volunteers and guardians accompanied each veteran, ensuring a memorable experience filled with comfort and support. As the flight touched down at Hobby Airport, terminal employees and gate passengers cheered for the veterans’ return. Southwest Airlines staff created decorations to add to the festive atmosphere. Houston Fire Department fire trucks lined the airport runway, their sirens wailing in a joyful salute.Wayne Lawrence, Airport Operations Supervisor for Houston Airports, witnessed the moment firsthand and captured the spirit of the celebration. "It was a great experience. Friends and family gathered while they shouted, 'Welcome Home!' and 'Thank You for Your Service!' We love our veterans at Hobby Airport," said Lawrence. "They served our country, many on the frontlines. This is the least we can do in return." The community's warm welcome underscored the deep appreciation for these heroes, reminding everyone of the sacrifices made to serve the nation. Honor Flight Houston flies aging military veterans to Washington, D.C., to visit notable sites and memorials constructed in their honor.For more information or to register a veteran for a flight, visit <https://www.honorflighthouston.org/

The transformation of Terminal B at George Bush Intercontinental Airport (IAH), led by United Airlines in partnership with the City of Houston and Houston Airports, is making significant strides as the project advances into a critical phase. The $2.55 billion initiative aims to modernize the original terminal, which opened in June 1969, improving passenger experience and operational efficiency. Upon completion in 2026, the revamped terminal is expected to process 36 million passengers annually.Deep foundation work is progressing steadily, with the installation of drilled piers and auger cast piles for the processor expansion. The rebar for pile caps and foundations has arrived on-site, and work has started. Additionally, new foundations for the interior expansion within the existing building have been initiated, marking a crucial milestone in the project's timeline.The upcoming phase will see the erection of steel structures to frame the new, expanded Terminal B processor. This structural framework will form the backbone of the modernized terminal, enhancing passenger experience and operational efficiency.Earlier this month, United Airlines shared photos of the project's progress on LinkedIn with the caption: TGIF! Moving right along at the #IAHTerminalB Processor building. Progress photos courtesy of Clark Construction Group.The project encompasses the construction of new concourses, expanded capacity, and upgraded amenities. However, the extensive construction efforts necessitate temporary changes to passenger flow."We are grateful to our passengers for their continued patience during this important phase of construction," said Phil Griffith, Vice President of United’s Houston hub at Bush Airport. "The temporary changes in passenger flow, including new wayfinding signage, ensure that United Airlines can maintain a smooth travel experience as work progresses."LEARN MORE | IAH TERMINAL B TRANSFORMATIONUnited Airlines is preparing to close Terminal B closing in January 2025 to accommodate the next phase of construction. United Airlines asks travelers to stay tuned for future changes to passenger flow.The new wayfinding signs, part of a broader initiative to minimize disruption, direct travelers from the A/B Garage to Terminal B via a temporary pedestrian walkway. Signage in both English and Spanish clearly outlines this route, leading passengers to the baggage and ticketing levels of Terminal B.Houston Airports is working with United Airlines to leverage all available resources to maintain a world-class passenger experience as Bush Airport expands to serve Houston for generations to come.

With shovels in hand and buckets at the ready, more than 40 Houston Airports employees and contractors descended on East Beach in Galveston on Saturday, September 21, to showcase their creativity and teamwork at the annual AIA Sandcastle Competition. The event, hosted by the American Institute of Architects (AIA) in partnership with La Izquierda Fest, was a full-day spectacle that combined art, design and engineering prowess against the stunning backdrop of the Gulf of Mexico. The Houston Airports team was one of 39 competing for the prestigious Gold Bucket Award, a highly coveted prize in this annual showdown of sculptural skill. Months of preparation culminated in a flurry of activity as the teams sculpted their masterpieces on the sun-drenched beach. The day began early, with teams arriving at 6:30 a.m. to stake out their designated sections of sand, but the real magic happened between 10 a.m. and 3 p.m., when the artists and volunteers worked relentlessly to carve, mold, and perfect their creations.“We had employees from every corner of the organization—finance, infrastructure, external affairs and terminal management — come together for this competition,” said Mimi Tsai, Interim Assistant Director of Design for Houston Airports. “It’s amazing to see so many people volunteering their time, not just to build something beautiful, but to enjoy a great day of camaraderie on the beach.” As the clock ticked closer to the 3 p.m. deadline, misters strategically sprayed the sand sculptures to keep them from crumbling under the Texas heat, ensuring that the fine details remained intact for judging. The Houston Airports entry, inspired by Houston’s aviation history, wowed the crowd with its intricate designs and dynamic structures.This year, Houston Airports used sand to replicate the 1940 Houston Municipal Airport Terminal Building, which is located near William P. Hobby Airport (HOU). The Art Deco structure—which is now a museum—was designed by noted local architect Joseph Finger. The terminal, which also housed airport administrative functions and the airport control tower, opened on September 28, 1940, and served the airlines and their passengers until the spring of 1955. Judges assessed the creations based on several criteria: originality of concept, artistic execution, technical difficulty, carving technique and effective use of the site. Though the competition was fierce, the true victory was the sense of pride and teamwork felt by all participants. The team remained hopeful as they awaited the announcement of the Gold Bucket winner, feeling confident they had left their mark in the sand.“The entire day was a blend of fun and focus,” said Gary High, Chief Development Officer for Houston Airports. “It was inspiring to see everyone working toward a common goal, whether they were hauling water from the Gulf, sketching designs or keeping the sand sculptures moist to prevent collapse.” While the day’s main event was the sandcastle competition, the AIA partnered with La Izquierda Fest to transform the beach into a vibrant festival atmosphere. Live music, food vendors and family-friendly activities added to the excitement, with festivalgoers wandering between sandcastles and enjoying the entertainment.As the sun set on the beach and the awards ceremony approached, the Houston Airports team reflected on a day filled with creativity, teamwork and a shared sense of accomplishment. Houston Airports won Best Architecture Icon, one of the theme-based categories featured in the competition.Houston Airports' participation served as a powerful reminder of the organization's strength and unity—and the belief that next year, they just might dig their way to the Gold Bucket. This is the second year Houston Airports has participated in the AIA Sandcastle Competition in Galveston. This year’s participation grew by 100% with more employees participating from George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU).

Imagine the frantic scramble before a flight – you've checked your bags, cleared security and suddenly realize your carefully curated travel companion – your book – is languishing back on your nightstand. Panic sets in. But for the past five years, weary travelers at  William P. Hobby Airport (HOU) and George Bush Intercontinental Airport (IAH) have found a literary oasis in the unlikeliest of places: a miniature, brightly colored box emblazoned with the words "Take a book. Return a book."These are the Little Free Libraries, a global phenomenon that has found a welcome home amidst the hustle and bustle of air travel.Little Free Libraries are more than just adorable book dispensaries; they're a testament to the power of community and the enduring love of the written word. Founded in 2009, the non-profit organization boasts over 175,000 libraries in 121 countries, fostering a global network of book sharing and literacy promotion. These volunteer-led book-exchange boxes provide 24/7 access to books in communities where books may be scarce, creating opportunities for readers of all ages, backgrounds, and income levels to find a personally relevant story.The literacy crisis in the United States is real and growing. According to LittleFreeLibraries.org, more than 30 million adults in the country cannot read or write above a third-grade level. Studies show that the more books children access, the more likely they are to learn to read and enjoy it. However, 61% of children living at or below the poverty line do not have books at home. This is where Little Free Libraries come in, playing a critical role in providing books in areas often described as "book deserts.""For airports, where passengers come from every corner of the globe and every walk of life, these libraries create an opportunity for a brief yet meaningful connection—whether that's a child discovering their first favorite book or a seasoned traveler finding a new adventure in the pages of a novel," said Liliana Rambo, Chief Terminal Management and Administration Officer for Houston Airports. The story of Little Free Libraries at Houston Airports began in February 2019 with the installation of the first box at Hobby Airport. Following its success, Bush Airport enthusiastically joined the initiative. Passengers can now find havens for reading material near Gate 23 and Gate 44 in the Central Concourse and near Gate 4 in the West Concourse at Hobby Airport. Bookworms can find their fix near Gate A3 in Terminal A at Bush Airport. The motto is simple: "Take a book. Return a book." The philosophy behind it is profound. These miniature libraries cater to readers of all ages and backgrounds, offering a diverse selection of classics, contemporary novels, children's books, and even titles in different languages. This addresses forgotten packing woes and provides a delightful surprise for those seeking a pre-flight escape."We've seen firsthand how these book-sharing boxes bring joy and a sense of community to our airports," said Rambo. "They're more than just a service—they're a reflection of our commitment to making the passenger experience enriching and inclusive."Five years later, the Little Free Libraries at Houston Airports became a beloved tradition. They are a heartwarming reminder that even amidst the hurried world of travel, there's always time for a good story. So, next time you find yourself at HOU or IAH, keep an eye out for these colorful boxes. You might discover your next literary adventure waiting to take flight – one shared book at a time.