Articles

Houston Airports set a new milestone during the 2024 Thanksgiving travel period, welcoming 2.2 million passengers through George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) between November 21 and December 2. Strategic traffic innovations, modernized restrooms and enhanced customer service transformed the busiest Thanksgiving on record into a seamless experience for travelers."This Thanksgiving, we prioritized solutions that directly improved the passenger journey and the results speak for themselves," said Jim Szczesniak, director of aviation for Houston Airports. "We reduced heavy traffic at Bush Airport by 80% and severe traffic by 55%, even as we handled record-breaking passenger numbers. While a high volume of passengers departing or arriving in Houston on Sunday, December 1, did create challenges on airport roads as the record holiday travel period wrapped, these changes reflect our ongoing commitment to delivering a world-class experience, especially during peak travel times."Innovative solutions improve traffic flow---------------------------------------------Focusing construction efforts to reopen a critical lane along North Terminal Road further eased congestion for departing passengers.Houston Airports also implemented “active loading” zones to keep vehicles moving and increased on-the-ground traffic coordination by working closely with Houston Police.Another improvement was the introduction of a cashless parking system at the IAH Terminal C garage. By leveraging license plate recognition technology and digital payment options, the system eliminated the need for cash transactions, significantly reducing wait times at parking exits. The combination of these measures contributed to a smoother travel experience during the peak holiday period. Passenger satisfaction soars with restroom upgrades-------------------------------------------------------Beyond traffic flow, passengers appreciated modernized restrooms, including newly renovated facilities at IAH Terminals A and D. These upgrades had an immediate impact on satisfaction scores, with 92% of passengers positively rating their restroom experience during Thanksgiving, up from 83% in 2023.“We’re thrilled to see these upgrades resonating with passengers,” Szczesniak said. “Clean, modern restrooms are an essential part of the travel experience, and we’re proud to be investing $30 million in restroom renovations across Bush and Hobby Airports.”A people-first approach to service--------------------------------------Houston Airports introduced new bright orange uniforms for all public-facing employees, making staff members easily identifiable for passengers needing assistance. Combined with way-finding improvements and immersive art installations, these initiatives helped create a stress-free environment despite record crowds.“Every detail matters when it comes to passenger satisfaction,” Szczesniak said. “From streamlining traffic to improving customer service, we remain focused on exceeding expectations every step of the way.” Broader context: More traffic improvements coming this month----------------------------------------------------------------Before the Christmas holiday, Bush Airport will close the temporary international arrivals curb at Terminal E and open 6 of the 8 lanes of the new International Central Processor (ICP) Arrivals level along the new West Curb. This will provide much-needed curb capacity and greatly enhance the customer experience for international passenger pick-up. The closure of the old International Arrivals Curb, which has frustrated airport staff and guests since construction on the new international terminal began in 2019, will remove the bottleneck at the airport's exit. Houston Airports will restore the 4-lane exit. This will improve traffic flow without relying on active law enforcement traffic management. Early next year, Houston Airports will celebrate another major milestone when United Airlines permanently shifts its Terminal E operations to the new ICP. The opening will coincide with the complete opening of the ICP West Curb, which will further enhance the passenger experience on airport roads. When fully open, the new ICP will have 8 lanes on the lower level and 11 lanes on the upper level. This significant increase in capacity will greatly reduce traffic congestion.Additionally, the opening of the ICP for United Terminal E check-ins will decongest the ticket lobby of Terminal C. The ICP will offer a new TSA checkpoint.    “We’re building for the future,” Szczesniak emphasized. “From easing holiday travel to developing the new Mickey Leland International Terminal, our focus is on creating an airport system that supports Houston’s role as a leading global destination for years to come.”

It’s Thanksgiving week in Houston, and the curbsides at George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) are humming with frenetic energy. Cars pull up in waves, hazard lights flashing as suitcases tumble out of trunks. Minivans double-park as parents wrangle kids. Ride-shares dart into loading zones, while travelers with anxious eyes and tight schedules rush toward terminals. Amid the clamor, a small but mighty team works quietly, ensuring the system doesn’t collapse under the weight of the busiest travel season of the year--Thanksgiving.This is a behind-the-scenes look at Houston Airports Landside Operations—unsung heroes who turn chaos into connection.The hidden engine behind holiday travel-------------------------------------------Landside Operations at Houston Airports may not be the first thing passengers think about during their journey, but their work is pivotal. From managing curbside traffic to overseeing parking, shuttles and accessibility, this team ensures every traveler’s journey begins and ends on a high note."The job of Houston Airports is to provide a world-class experience from curb to gate, especially during peak travel times like Thanksgiving," said Kelly Woodward, chief operating officer for Houston Airports. "The arrivals and departures curbs are the gateways to the airport experience and our team takes great pride in making that experience seamless."Their efforts are no small feat. With 2.2 million people expected to pass through Bush and Hobby Airports between November 21 and December 2, the curbsides at Bush and Hobby Airports will be busy. Each car represents a unique challenge: a driver waiting too long, a confused ride-share passenger or a family struggling to unload luggage in the right spot. Every interaction could spiral into frustration—or flow smoothly, thanks to Landside Ops. A day in the life: The ballet of curbside chaos---------------------------------------------------Picture this: It’s 7:30 a.m. on Friday, November 23, one of the single busiest days during the Thanksgiving travel rush. Bobby Miller, division manager of landside operations at Bush Airport, is walking the arrivals curb at Terminal A.A car blocks the flow of traffic as a driver struggles to find the right terminal—Bush Airport has five terminals. A Landside Ops agent quickly steps in, directing the car to a designated area and clearing the path for others. Across the curb, a mother and her two kids are lost, unsure where to park. Another team member helps them find a nearby lot with availability, easing their stress."We’re here to solve problems before they become problems," said Miller. "From the moment someone enters the curb area, we’re thinking about how to make their journey easier."At Hobby Airport, Houston Airports Division Manager Monica Horvath sees the same dedication from her team. "The holidays bring unique challenges, but they also bring opportunities to show our care for travelers," she said. "We want every person who visits our airports to feel welcome and supported, especially during this special time of year." A global perspective with a local touch-------------------------------------------Houston’s airports are part of a larger conversation about how major transportation hubs manage curbside chaos. Around the world, airports are grappling with surging passenger numbers, ride-share congestion and tighter infrastructure. Houston is ahead of the curve.With partnerships involving the Houston Police Department, Landside Operations has implemented strategies to keep traffic flowing smoothly, even during peak times. Earlier this year, Bush Airport rolled out ‘active loading.’ It’s resulted in a more efficient operation for both airport guests and agents on the curb. Houston Airports hired 30 additional Landside Ops agents this year to help keep record passenger traffic moving. "We’re not just reacting to problems; we’re building solutions for the future," said Steve Runge, chief of operations for Houston Airports.The humanity behind the job-------------------------------For all the logistical complexity, Landside Operations is ultimately about people. A father dropping off his college-aged daughter for her first solo flight. A grandmother arriving from another state to spend Thanksgiving with her family. A stressed traveler running late for a business meeting. Each curbside moment is a microcosm of human connection—and the team at Landside Operations understands that."We’re not just managing traffic," said Miller. "We’re helping people connect with their loved ones and their journeys. That’s the heart of what we do."But it’s a thankless job.When curbsides flow smoothly, passengers rarely stop to think about what made it possible. When things go wrong, the team is often the first to face complaints. "It’s not easy, but we take pride in knowing we make a difference," said Horvath. A call for compassion-------------------------This holiday season, as you navigate the curbsides at Bush and Hobby Airports, take a moment to notice the precision and dedication behind the scenes. Every car smoothly directed, every question answered and every delay averted is the result of a team working tirelessly to keep things moving. Landside Operations isn’t just about traffic—it’s about ensuring your journey begins and ends on the best possible note. Patience, a little extra time, and understanding go a long way in creating a travel experience that’s seamless for everyone. After all, as Woodward puts it, "we’re all part of the same journey."RELATED | Houston Airports implements ‘Active Loading’ to streamline traffic at IAH

This Thanksgiving, George Bush Intercontinental Airport (IAH) is giving travelers more than just a gateway to their destinations—it's offering a culinary journey through Houston's diverse and vibrant food scene. From crisp hummus wraps at Jetero Market to indulgent oat milk frozen desserts at Jamba Juice, the expanded dining program in Terminal D is packed with options for every palate and dietary preference. Whether you're savoring a salad at The Kitchen or ready to devour Texas-style fried quail at The Annie, the new concessions invite travelers to taste the spirit of Houston before they even leave the terminal.Dining options for every palateThe new dining program ensures every traveler finds something satisfying, no matter their dietary needs. Jetero Market provides grab-and-go convenience with Lavazza coffee and coolers stocked with fresh food offerings 24/7, including light snacks like hummus wraps and tangy pickles, perfect for travelers on the move. For those craving fresh, wholesome meals, The Kitchen delivers vibrant salads and veggie burgers, ideal for health-conscious travelers. The Annie takes airport dining to a new level of sophistication, with upscale dishes marked for vegetarian modifications, blending luxury with thoughtful inclusivity.For a sweet treat, Jamba Juice offers customizable smoothies featuring dairy-free add-ins like granola, fresh fruit and milk alternatives like oat, almond and soy. Einstein Bagels offers all the classics, with fresh takes on avocado toast and savory bagel sandwiches. Over in Terminal A, Blaze Pizza's made-to-order pies include gluten-free and cauliflower crust options, ensuring that even travelers with gluten sensitivities can enjoy a slice of cheesy goodness.The diversity of Terminal D's dining options reflects Houston's culinary identity—a city where global flavors and local traditions blend seamlessly.A celebration of excellenceWhile travelers are already enjoying these new offerings, Houston Airports marked a significant milestone on Nov. 20 with a celebration inside the newly expanded portion of Terminal D. Francisco Cuellar, chief commercial officer for Houston Airports, acknowledged the collaboration and dedication that brought these dining concepts to life."Great things are coming to Bush Airport as we continue to strategically roll out a top-tier concessions program inside our international terminal," said Cuellar. "Our partners, SSP America and Paradies Lagardère, along with their subprime concessionaires, have designed storefronts that reflect Houston's vibrant, diverse spirit. Today, we celebrate Houston's continued growth and our commitment to delivering first-class customer service, making us a destination known for excellence."The concessions expansion has already created 250 new jobs, bolstering Houston's economy while transforming Terminal D into a culinary destination.A world-class retail experienceThe newly expanded Terminal D-West Pier is more than a place to dine—it's a premier shopping destination. Travelers can explore new retail options, including internationally renowned brands and local favorites. The LEGO Store, a first for Bush Airport, brings iconic, colorful creations to life, offering kids and adults a fun, interactive shopping experience. Houston Supply Co. features travel essentials, local souvenirs and a curated selection of goods that reflect the city's dynamic culture.Be Relax Spa invites travelers to unwind with premium wellness services, including chair massages and rejuvenating treatments, offering a perfect escape from the hustle and bustle of holiday travel. This month, the iShoppes Duty-Free store will debut, bringing cutting-edge technology and innovative design to airport retail. With eye-catching digital displays and a one-of-a-kind portal, the store sets a new standard for duty-free shopping in North America. Travelers can also look forward to Hip & Humble, a boutique-style retail concept, in 2025. Known for its eclectic mix of artisan-made accessories, quirky home décor and unique gift items, Hip & Humble offers travelers a chance to take home something truly special, turning the airport into a destination for discovery.These new shopping opportunities perfectly complement Terminal D's expanded dining program, offering something for every traveler and creating a seamless holiday travel experience. Whether passengers enjoy a quick snack, savor a world-class meal or find the perfect souvenir, the new Terminal D program showcases the commitment of Houston Airports to excellence.

Houston Airports is preparing to welcome a record-breaking 2.2 million passengers this Thanksgiving travel season. From Thursday, Nov. 21, to Monday, Dec. 2, travelers will pass through George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) in unprecedented numbers, making this the busiest Thanksgiving season in Houston Airports history.Airline data shows carriers are maximizing efficiency with fuller flights to accommodate the demand.“Reaching a record 2.2 million passengers this Thanksgiving season is a testament to the confidence travelers have in Houston Airports to deliver a world-class experience,” said Željka Momirovic, director of air service development for Houston Airports. “Our passengers know they can rely on us for efficiency, exceptional service and seamless connectivity which is why more people than ever are choosing to fly through our airports this holiday season.”Popular domestic destinationsMore than 75% of holiday travelers are bound for domestic destinations. Top destinations from Houston include: New York/New Jersey (operated by Spirit, United, JetBlue, Delta, Southwest) Atlanta (Delta, Frontier, Southwest, Spirit, United) Denver (Frontier, Southwest, United) Las Vegas (American, Frontier, Southwest, Spirit, United) Orlando (Frontier, Southwest, Spirit, United) Los Angeles (American, Delta, Southwest, Spirit, United)Popular international destinations Mexico City (Aeromexico, United, VivaAerobus, Volaris) Cancun (Southwest, United, Spirit) London (British Airways, United) Monterrey (United, VivaAerobus) San Salvador (Avianca, United, Volaris El Salvador) Guadalajara (United, VivaAerobus, Volaris) With flights filling up quickly, passengers are encouraged to plan ahead, arrive early and stay informed about their travel plans.Navigating the crowdsHouston Airports is committed to delivering a smooth experience for passengers during this holiday season. However, with fuller flights and record-setting passenger numbers, peak periods in terminals, parking lots and curbside areas are expected. To help travelers navigate these busy times, Houston Airports recommends the following tips: Arrive early: Travelers should plan to arrive at least two hours before domestic flights and three hours before international flights to allow enough time for parking, check-in and security screening. Use online tools: Check parking availability and security wait times onfly2houston.com or the free Houston Airports app before heading to the airport. Pack smart: Follow TSA guidelines to avoid delays at security checkpoints, including having liquids in containers of 3.4 ounces or less and packing them in a clear quart-sized bag in carry-on luggage. Consider alternative transportation: To avoid potential parking congestion, consider taking a ride share, taxi or public transportation to the airport. Stay informed: Monitor flight status with your airline and sign up for real-time updates to stay ahead of any changes.Passengers traveling through Bush Airport will also notice some exciting new enhancements designed to elevate their experience. The recently opened Terminal D-West Pier, a stunning addition to the international terminal, offers passengers state-of-the-art gate areas, expanded seating and premium dining and shopping options.For travelers seeking a moment of calm, the new Sensory Room in Terminal D provides a quiet, relaxing space with low lighting and soothing visuals catering to passengers with sensory sensitivities or anyone needing a peaceful retreat.BE ADVISED: Record passengers mean more people will be heading to the airport, more people will be parking, more people will be checking bags and more people will go through TSA Security. Most of the holiday will include peak travel crowds. Plan accordingly.READ MORE | Houston Airports to welcome record travelers this Thanksgiving with traffic, parking improvements

Houston Airports and Southwest Airlines came together on Thursday, November 14, to celebrate the expansion of William P. Hobby Airport (HOU). The event marks a major milestone in the continued growth and enhancement of Houston’s first commercial airport. The event underscored Hobby Airport’s commitment to providing an exceptional travel experience as it expands to meet the demands of increasing passenger numbers and future growth.This latest expansion of West Concourse -- built by Southwest Airlines in 2015 -- will include seven new gates, a state-of-the-art baggage handling system, additional baggage claim carousels and a protective canopy connecting the terminal to the parking garage. These improvements, which are scheduled to be completed in the summer of 2027, aim to elevate the overall passenger journey and ensure a seamless, efficient travel experience. “This expansion isn’t just about adding more gates—it’s about enhancing every aspect of the passenger experience,” said Jim Szczesniak, Director of Aviation for Houston Airports. “As North America’s first and only 5-Star Skytrax airport, it’s essential for Hobby Airport to offer facilities and services that match our world-class reputation. Partnering with Southwest Airlines on this project allows us to create a truly remarkable experience for all travelers.”The celebration highlighted the strong, longstanding partnership between Houston Airports and Southwest Airlines, which has deep roots in the Houston community. “Since our first year of service in 1971, we’ve operated nonstop at Hobby Airport. It’s a cornerstone market for us, serving as a base for our flight crews and as a gateway city to our international service,” said Steve Sisneros, Vice President of Airport Affairs at Southwest Airlines. “This expansion marks an exciting time for our future here, allowing us to grow our service and reach even more customers.” Sherri Hull, Director of Governmental Affairs for Southwest Airlines, expressed her enthusiasm for the project and its significance to both the airline and the city. “On behalf of the nearly 5,000 Southwest employees based in Space City, it’s a pleasure to celebrate this milestone with Houston Airports. This expansion reflects our shared commitment to investing in Houston’s future and enhancing the traveler experience at Hobby Airport.”The new gates and infrastructure will not only support the expansion of flights and destinations but will also streamline the baggage claim process with the implementation of the Leonardo Cross Belt Sorter, a best-in-class system popular in Europe and gaining traction in the United States. “Passengers will spend less time waiting for luggage and more time enjoying what Houston has to offer,” added Szczesniak. LEARN MORE | Houston City Council approves expansion plans for more gates, modernized baggage experience at Hobby Airport

The journey for travelers passing through William P. Hobby Airport (HOU) became a little brighter, thanks to Joey, the newest Houston Airports Pet Therapy Program member. Joey, a friendly and devoted therapy dog, is impacting the terminal. He joined the program two months ago. With his handler, Sheila Clark, by his side, Joey dedicates his time every weekend, providing comfort and joy to passengers navigating the airport experience.Sheila Clark, an enthusiastic Houston Airports Pet Therapy Volunteer, loves seeing how travelers respond to Joey. "I think people enjoy having a dog around them at the airport. They pet him while they tell me the stories of their own dogs," she shared. Joey's presence has proven to be more than a simple distraction—it's a source of comfort. Clark recounted moments when Joey laid beside a young girl who was upset until she calmed down. Another time, a child hugged him tightly, tearful at having to leave her cousins behind. Joey's dedication has not gone unnoticed. Ella Ghica, Manager of Outreach Initiatives for Houston Airports, emphasized how his consistent presence enhances the terminal atmosphere. "Joey makes a great addition to our Pet Therapy family. His presence is truly felt by our customers, creating moments of happiness and relief for travelers of all ages," said Ghica. With ten therapy dogs in the HOU program, Joey's contributions exemplify the airport's commitment to providing a welcoming and stress-free environment.Melanie Brown, Director of Guest Experience Initiatives for Houston Airports,  manages volunteer programs, including the Houston Airports Pet Therapy Program. The Pet Therapy Program aligns with the airport system's mission to elevate the passenger experience. "Joey and our entire team of therapy dogs play an essential role in making travel through Houston's airports a memorable and positive experience. These special interactions remind our guests that we prioritize their comfort and well-being."Whether it's a young traveler who needs a friend or an adult who finds joy in a simple pet, Joey has proven to be a beacon of warmth in the bustling airport environment. From Saturday and Sunday mornings, travelers can spot Joey roaming the terminals from 9 to 11 a.m. So, if you're traveling through Hobby Airport, keep an eye out for Joey. His friendly face might be the highlight of your journey.

Texas just got a shot of star power in its dining scene. The Michelin Guide, the world's most coveted arbiter of culinary excellence, officially landed in the Lone Star State with a grand ceremony in Houston on November 11. According to the Michelin Guide, more than 115 restaurants across Houston, Austin, Dallas and San Antonio are now the 'best restaurants' in Texas.Among the celebrated names earning a spot in this inaugural spotlight was Killen's Barbecue in Pearland, recognized on the Bib Gourmand list for delivering unmatched flavor at a great value. For travelers, the buzz doesn't stop there—come next summer, William P. Hobby Airport (HOU) will welcome its own Killen's BBQ location, bringing award-winning Texas barbecue straight to the terminal as part of Hobby Airport's dining transformation.The Bib Gourmand nod isn't just an accolade—it's a badge of honor that sets Killen's apart from the crowd. Unlike the Michelin Guide's famed star ratings, the Bib Gourmand category celebrates eateries that balance quality and value perfectly, offering top-tier dishes that don't break the bank. For Killen's, known for its tender, slow-smoked brisket and Texas-style ribs, this recognition reinforces what locals and visitors already know: it's barbecue worth a trip."As the first and only 5-Star airport in North America, Hobby Airport must feature iconic local favorites that resonate with our travelers," said Jim Szczesniak, Director of Aviation for Houston Airports. "Having a Michelin-recognized establishment like Killen's BBQ aligns perfectly with our commitment to excellence. The Michelin Guide, known for spotlighting the best in food, goes hand in hand with the best experience we aim to offer at Hobby. This addition elevates the travel journey from the moment passengers step into our terminal." The Michelin Guide, established by the Michelin tire company in 1900, began as a simple travel companion for motorists in France, offering maps, tire repair instructions and listings of places to eat and rest. Over the years, it evolved into the world's most prestigious culinary guide, setting a global standard for excellence in dining. The Michelin Guide aims to highlight the best culinary experiences globally, awarding one to three stars to restaurants that display exceptional quality, creativity and consistency. The Bib Gourmand category, introduced later, celebrates establishments that offer outstanding food at moderate prices, ensuring travelers can discover unique dining experiences without splurging. The guide's influence has become synonymous with culinary distinction, making expanding to new locations a landmark event for local and international food scenes."The Michelin Guide has long been a trusted resource for travelers seeking the best dining experiences, so bringing Killen's Barbecue into Hobby Airport is a natural fit," said Francisco Cuellar, Chief Commercial Development Officer for Houston Airports. "Your first taste of Houston's best can start at Hobby before you even leave the airport. As we continue transforming Hobby's dining portfolio into the very best Houston has to offer, Killen's stands in great company alongside other tremendous local favorites, ensuring our passengers get an authentic and high-quality culinary experience."Houston Airports is elevating culinary options and spotlighting local gems as it reimagines the airport dining experience at Hobby Airport. Killen's is among a long list of local restaurants opening inside the airport between 2024 and 2026. Velvet Taco, Fat Cat Creamery, The Spot, The Rustic, Throughgood Bistro, Common Bond Café, SpindleTap Brewery, Pink's Pizza, Dish Society and Landry's Seafood House are among the local favorites joining trusted national brands inside Hobby Airport.Hobby's addition of Killen's promises to add a delicious twist to the travel experience when the barbeque spot opens inside the airport next summer. Travelers will find that even in transit, they can savor a taste of Texas that's as authentic as it gets.

At George Bush Intercontinental Airport (IAH), where travelers navigate the steady hum of movement and flight announcements, a new space offers a much-needed moment of calm. Tucked away in the recently expanded Terminal D, near Gate D5, Bush Airport’s second sensory room has opened, a testament to its commitment to inclusivity. For Ace Garcia, Airport Operations Supervisor for Houston Airports, this room is more than a project—it’s personal.“Designing the sensory room was more than a job—it was a labor of love,” Garcia said, sitting in a quiet corner of the new space, his eyes reflecting a mix of pride and emotion. “Both my daughter and son are neurodivergent, so I understand firsthand the difference a space like this can make for families. I wanted this room to be a place where they, and others like them, could feel seen, safe, and supported.”From vision to realityGarcia’s journey with Houston Airports began in 2021 after 27 years with British Airways, where he served as Duty Manager at Bush Airport. The experiences he amassed over nearly three decades shaped his approach to customer service, especially when it came to passengers requiring special accommodations. “I remember families who traveled frequently, ones we’d see two or three times a year,” he recalled. “We’d get to know them and their needs. I’d give them my work email so we could coordinate and make sure everything from TSA to boarding was as smooth as possible.”When Andrew Czobor, Assistant Director of IAH Terminal D for Houston Airports, approached him with the idea for a sensory room among the six new gates, Garcia’s response was immediate and resolute. “It wasn’t part of my job description, but I was excited for the challenge,” he said. “I knew it was something that could make a difference.” Garcia took on the project with a meticulous approach. “One of the biggest things we focused on was maximizing the small space and making sure travelers could choose what worked for them,” he explained. “That’s why we installed switches that control the lights, sound, and vibrations—so each person can customize their experience. Too much stimulation can be overwhelming for some, so giving them that control was essential.”Thoughtful design with a purposeThe design process was carried out in collaboration with Southpaw, the only U.S. manufacturer specializing in multi-sensory equipment. The sensory room includes features like a ‘stargazer’ ceiling miming a night sky, bubble tubes providing calming visual stimulation, and an interactive tunnel. “My son would love this tunnel,” Garcia said, a smile breaking across his face. “He’s the kind of kid who could lie under the lights or watch the bubbles and just find his calm.”Beyond the physical elements, Garcia’s design was informed by years of observation and firsthand experience. “I’ve seen how small details can change an entire journey,” he said before noting the counter and sink incorporated into the room’s design. “I wanted to make sure this room offered those small but significant moments that help people recenter.”Community recognition and the futureGarcia believes that news of the sensory room will spread quickly among families who need it. “There’s a real online community—parents who stay informed through local and national groups, researching everything that can help them make their journey smoother,” he noted. “Word will get out that Houston Airports is looking out for them.”In November 2023, Houston Airports opened its first sensory room inside IAH Terminal A. The second sensory room opened inside the modern and expanded Terminal D one year later.“The sensory room at Bush Airport is part of our commitment to ensuring that every passenger, regardless of their needs, feels welcomed and valued,” said Andrew Czobor, Assistant Director of IAH Terminal D for Houston Airports. “We want travelers to know that we’re paying attention to what matters most to them, and we’re continually looking for ways to make their experience as seamless and comfortable as possible.” Bush Airport is the first airport in Texas to open a sensory room to passngers, positioning Houston as a leader in creating inclusive travel experiences. “It’s where Houston should be—as a premier destination and transit point,” Garcia said. “Having a feature like this adds value to a passenger’s journey. It shows that we care.”The sensory room complements the Houston Airport System’s broader accessibility initiatives, including the Hidden Disabilities Sunflower Program, which allows travelers with non-visible disabilities to signal discreetly when they need additional support. “It’s not just about one room or one program,” Garcia said. “It’s about creating an environment where everyone feels seen and understood.”For Garcia, the project is as much about his children as it is about the thousands of travelers who pass through IAH daily. “I hope this room becomes a place where people find a moment of peace, a moment that makes their journey just a little bit easier,” he said. And with that, he looked up at the stargazer ceiling, as if seeing the twinkling lights through his son's eyes.RELATED | 5 things to know about the new Terminal D-West Pier at Bush AirportRELATED | World-class service awaits: Welcome to the newly expanded IAH Terminal D-West

Just when international passengers thought the newly expanded Terminal D at George Bush Intercontinental Airport (IAH) couldn’t get any better, it did. Be Relax Spa transforms layovers into an escape. More than just a place to wait, the spa is a sanctuary of calm where massages, gel manicures and tailored wellness treatments meet travelers at their most stressed.“Be Relax gives our passengers something extraordinary,” said Libby Hurley, Assistant Director of Concessions for Houston Airports. “It’s not just about amenities; it’s about transforming their journey.” For the millions of international travelers, Be Relax delivers a level of luxury and comfort that truly raises the bar at Bush Airport.”Beyond standard amenities, Be Relax offers tailored experiences that range from soothing massages to indulgent gel manicures and pedicures, all designed to recharge the weary traveler. With sessions lasting between 15 and 45 minutes and prices from $20 to $95, the spa caters to those looking for a quick refresh or a deeper escape. With options for walk-ins and advance bookings—plus Priority Pass acceptance—Be Relax ensures anyone can indulge, whether they’re between flights or embarking on a long journey.“We are absolutely thrilled to include Be Relax as part of our overall retail offerings at George Bush Intercontinental Airport,” said Gregg Paradies, President and CEO of Paradies Lagardère. “Like our own organization, Be Relax has a true passion for service, which drives their consistent and high-quality delivery of wellness experiences for travelers in this outstanding airport.”Be Relax is among the 10 unique retail concepts planned by Paradies Lagardère in the IAH Terminal D and ICP programs. The retail concessionaire debuted Houston Supply Co. in August and opened Jetero Market, LEGO and Semi-Sweet stores on October 22, the day the expanded Terminal D opened to passengers. Specialty retailer and gift boutique Hip and Humble is scheduled to debut in the new pier in Spring 2025. More retail units will be opened by Paradies in the International Central Processor (ICP) in 2025 and existing Terminal D in 2026, as well.“Our goal is to offer more than convenience,” said Hurley. “We’re creating a memorable experience that makes travelers feel cared for from the moment they step into Terminal D.”Passengers can find Be Relax next to Gate D1.

Houston Airports proudly joined the city’s 2024 Día de los Muertos Parade, bringing the warmth of Houston’s multicultural spirit to life in a celebration that honors heritage, memory and connection. As a beloved holiday deeply rooted in Mexican tradition, Día de los Muertos, or Day of the Dead, is observed on November 1 and 2, inviting families and friends to remember their departed loved ones through vibrant festivities. The streets of Houston came alive with colorful altars, intricate face paintings, music and dance—transforming Downtown Houston into a breathtaking homage to the cycle of life.In partnership with the Houston Dynamo, Houston Airports brought an exciting addition to the event: Dynamo soccer players! The collaboration underscored how Houston Airports serves as a vital connector for travelers and the local community and its diverse cultural celebrations.Jim Szczesniak, Director of Aviation for Houston Airports, was among the airport employees who accompanied the float on horseback, a uniquely Texan detail. “Houston Airports builds connections that go well beyond our terminals,” said Saba Abashawl, Chief External Affairs Officer for Houston Airports. “Being part of Houston’s Día de los Muertos celebration allows us to honor and uplift the cultural fabric of our city, celebrating the diversity that makes Houston truly unique and a primary gateway to Latin America.”The parade, which started at 7 p.m. on Saturday, November 2, at Sam Houston Park, featured live performances, art installations and family activities, inviting guests to join in on the joyous remembrance. Houston artist Angel Quesada’s community ofrenda (altar) welcomed visitors to place photos or mementos of loved ones, symbolizing how memory lives on through shared experience.

On Tuesday, October 22, at 7 a.m., Houston Airports unveiled Terminal D-West Pier, a 160,000-square-foot expansion of the existing Terminal D at George Bush Intercontinental Airport (IAH). This marks a significant milestone in the airport’s modernization efforts.The new pier features six gates, D1 through D6, providing greater flexibility to meet the growing demand from both passengers and airlines by accommodating either wide-body or narrow-body aircraft. The Terminal D-West Pier is the length of a 7-story building. The expansion brings Terminal D’s total footprint to nearly 500,000 square feet, offering design features like a copper-colored ceiling inspired by Houston’s live oak trees, a 380-foot LED wall and comfortable seating equipped with cup holders and modern charging ports. Passenger amenities include a mother’s room, a companion care changing room, a sensory room and restrooms with smart technology.Read the full press release here.

Houston Airports unveiled a newly renovated women’s restroom in Terminal A near Gate A7 at George Bush Intercontinental Airport (IAH), bringing an elevated level of comfort and style to travelers. Collaborating with contractors and the Houston Airports Maintenance Division, the renovation transformed the outdated restroom with state-of-the-art amenities, including smart sinks, floor-to-ceiling updates and sharp LED lighting that enhances both functionality and aesthetics.“Our recent renovations reflect the rededication of Houston Airports to providing user-friendly amenities and safe, clean facilities with a world-class touch,” said Jim Szczesniak, Director of Aviation for Houston Airports. “These upgrades prove to passengers that Houston Airports remains committed to delivering the best possible experience while setting a new benchmark in comfort and convenience.”Houston Airports is leveraging technology to measure the passenger experience in real time at both William P. Hobby Airport (HOU) and Bush Airport. Ipads strategically positioned at the exit of each restroom encourage guests to rate their restroom experience by tapping a “happy” or “sad” face on the iPad. Since reopening on October 18, the refreshed restroom has welcomed over 10,000 women and children. Compared to the previous restroom design, which held a 67% positivity rating, the updated restroom has soared to a 98.3% positivity rating, with survey participation nearly doubling.“Our mission is to connect people, businesses, cultures and economies of the world to Houston, and we know that begins with a positive experience in our terminals,” said Sam Rea, Assistant Director of IAH Terminal A for Houston Airports. “Seeing the overwhelmingly positive survey results confirms these improvements align with our vision to become a five-star global air service gateway. Each upgrade, no matter how small, supports our commitment to exceptional customer service and ensures passengers feel cared for along every step of their airport journey.”The recent renovation at the women’s restroom near Gate A8 in Terminal A stands out, as Houston Airports Maintenance took the lead in overseeing every stage of the project.“Our team took the initiative to elevate the passenger experience, demonstrating the kind of care and attention that makes a real difference,” said Scott Hill, Chief Maintenance Officer for Houston Airports. “I am encouraged by their dedication to not only meet but exceed our standards for safety, cleanliness, and comfort.”Houston Airports is just getting started. This restroom renovation marks the beginning of a $30 million initiative to transform restroom facilities across both Bush and Hobby airports. Earlier this month, Houston City Council gave the green light for Houston Airports to dedicate nearly $10 million to renovate more than a dozen restrooms across IAH Terminal A. Funding for Terminal D will be presented to Council in the coming weeks, with phased renovations moving forward at Hobby Airport.